Q & A
WHERE'S MY ORDER?
DONT PANIC- All products are made to order and can take up to 3 weeks to reach you. This is an absolute maximum time frame. If you haven't yet received your despatch email, know, that I am working very hard to get your goods to you within the given time scale (stated in confirmation email)..
Once your items have been posted, you will receive a despatch email.
WHAT'S THE RETURN POLICIES?
SORRY YOU'RE NOT HAPPY- If you want to return something, please make sure it is sent back exactly the same way it arrived. You must return your item within 14 days from the date on your despatch email. For customers outside of NZ/Australia, you have 28 days from the date on your despatch email. For hygiene reasons, I ask that you try on your items over your underwear. Exchanges are accepted on the basis that they are faulty/broken (must have picture evidence).
HOW DO I RETURN MY ORDER?
EASY- Send me through an email (email@example.com) explaining your issue with photo evidence. I will have a brief chat with you and decide whether it is fit for a return. From there I will issue you with a return number and an address. Repack your item into appropriate parcel, like you received them. Attach/Write clearly the returns label I issue you with. Take it down to your local post office and ask for proof of postage (receipt) and hang on to this.. (This will be your proof of return, should you need it). Feel free to flick an email through to bring the return to my attention.
HOW TO CARE FOR MY PURCHASE?
SIMPLE- We have two ways to look after your items. One, use our Alchemy wash bags to place your items into, ensuring a gentle wash with your other clothing. Two, fill a sink with cold water and place your items in, with just a little detergent/soap. Do not wring, rinse and lay flat to dry.
*All measurements are a guideline relating to our own fit specifications and industry standards.
|Size rang (NZ)||Bust (cm)||Waist (cm)||Low Hip (cm)|
|Size Range (NZ)||4-6/XS||8-10/S||10-12/M||12-14/L||14-16/XL|
North & South Island - $6.95 (Tracked/No signature required)
FREE SHIPPING ON ORDERS OVER $150
- $14.99 (Tracked/No signature required)
FREE SHIPPING ON ORDERS OVER $200
- $20 (Tracked/No signature required)
FREE SHIPPING ON ORDERS OVER $250
- Due to Alchemy being new to this, if your country falls outside of our provided list, feel free to send us a message via one of our social media handles/contact page or email and we will surely work to figure something out for you!
-Please note we are not liable for customs holding/clearance fees and in your country. If you choose to reject/refuse delivery due to customs fees there will be a NZD $20 return fee deducted from your refund to cover return shipping due to your refusal.